Half-Artificial Intelligence (From Back-Office to Back-Brain)
Prediction of an emergent trend: integration of cheap overseas labour into ‘intelligent’ systems, to fill the gaps where ‘hard AI’ still fails. The press is making a lot of ‘offshoring’ — the movement of call centres, support departments and the like to countries where educational standards are high, and labour is cheap. Ignoring the politics for a bit, this is interesting in other ways: once the infrastructure for such services is in place, the supply side of this market will naturally be looking for higher-margin ways to exploit any surpluses. Imagine similar businesses offering the ‘clever, value-added bit’ to intelligent …